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Enjoy FREE DELIVERY for purchases of RM150 and above. Kindly expect 3 - 5 business days throughout WM and 7 - 10 business days to EM for delivery

Refunds and Returns Policy

IS THERE A RETURN POLICY?

Yes. You may return your order within 5 working days upon receiving the item(s) in exchange for a new one, provided that the item(s) is/are in its original packaging. Only damaged and expired products can be returned in exchange for new ones. Returns after 5 working days upon receiving the item(s) will not be entertained. Kindly notify our Administrator at enquiries@bieune.com prior to sending back damaged or expired products as our Administrator will provide a procedure guideline.

 

HOW DO I RETURN MY GOODS?

Items can only be returned for Store Credit Points. If you wish to return an item, please fill in the Returns Slip Form you received with your shipment, and send the item back to us in its original packaging. If you no longer have the Returns Slip Form, please contact us at enquiries@bieune.comand we will email a copy to you.

Kindly fill in the Returns Slip Form, pack the item and send it back to: MC Essentials Sdn. Bhd. No. 15, Jalan Menerung 2, Taman SA, Bangsar, 59000 Kuala Lumpur, Malaysia. Once we have received the returned item, we will process your request within 5 business days and the Store Credit Points would be issued.

An email notification will be sent to you once the Store Credit Points has been issued. Again, please note that Store Credit Points are only granted once returned items have been deemed to be in reasonable condition with its original packaging.

 

DO I GET THE MONEY CREDITED BACK INTO MY ACCOUNT?

Unfortunately we are not able to credit money back into your account. For returned items, we are only able to issue Store Credit Points to be used on your next purchase.

 

DO I RECEIVE SAMPLES?

When you shop online with us, we may provide free samples to our registered members with only one sample for each product (subject to availability). From time to time, we will also send out samples for each new product at our discretion.

 

REDEMPTIONS & REWARDS 

WHAT IS STORE CREDIT POINTS AND HOW DO I USE IT?

Store Credit Points are issued through an email that will be sent to you from our customer service department. The email will contain a code and a value amount. You can use the Store Credit Points by entering the code into the Promotion Box on the bottom right side of your SHOPPING CART page, before you click the “Proceed to Checkout” button. Essentially, Store Credit Points and Voucher Codes are used in the same way. 1 Store Credit Point = MYR1.00. Store Credit Points are valid for 90 days from the date of issue. If you need assistance for combining or splitting your Store Credit Points, kindly contact us at enquiries@bieune.com

 

ORDERING & TRACKING

HOW DO I PLACE AN ORDER?

1. View the products you are interested in.

2. Click 'Add to Cart'. You can then choose to keep shopping or proceed to cart.

3. If you wish to keep shopping, repeat the process.

4. Proceed to cart and checkout. Review your shipping address and make sure all the details are correct.

5. If you have a discount code, key it in the discount tab.

6. Select a payment method: Paypal or ipay88 (Supports bank transfer and credit cards)

7. Click 'Place my Order' and proceed to payment.

8. You will receive an email confirming your order.

 

CAN I TRACK THE STATUS OF MY ORDERS?

If you checked out as a registered user, you can track the status of your order by logging into your account and click ‘My Orders’. You may also check the status of your order(s) here: https://www.aramex.com/track/shipments However, if you purchase as a guest, you will not be able to track your order.

 

HOW DO I MAKE CHANGES TO MY ORDERS?

You can place a new order with the items you like and simply drop us an email at enquiries@bieune.com to inform us regarding the changes.

 

REGISTRATION

WHERE CAN I REGISTER AS A MEMBER?

You can register as a member by clicking on 'Account', then ‘Login/Sign Up’ at the top right bar. Once you do, you can create your account and enjoy the special privileges, discounts and rewards as a member!