Frequently Asked Questions
WHAT ARE YOUR SHIPPING METHODS?
We use Aramex and Airpak Express for local shipping. FedEx is used for overseas shipping.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally. Shipping fees will be calculated upon checkout. FREE SHIPPING is available for orders of AUD200 (Approx. RM600) and above.
HOW MUCH IS THE SHIPPING FEE?
Shipping is free within Malaysia for orders above RM150.
Otherwise, it is RM10 for West Malaysia, and RM15 to East Malaysia.
WHAT IS LIST OF COURIER COMPANIES FOR LOCAL (MALAYSIA) SHIPPING?
Aramex, BBB Express, Citilink, Pgeon, Ninja Van
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It depends on the number of orders and destination. Please allow approximately 3 to 5 working days for Malaysia and approximately 1 to 2 weeks for international destinations.
IT’S BEEN 3 WEEKS, AND I STILL HAVE NOT RECEIVED MY ORDER. WHERE IS IT?
To guarantee delivery, it is best to send your order to your office or an address where someone can be there to receive it between Monday to Friday, 9am to 5pm. Please provide the correct and complete shipping address and at least one contact number. Also, do ensure that there is a recipient to receive the parcel on your behalf if you are unavailable to receive it. If you still do not receive your parcel within 2 weeks after the order placement, you may email us your Order Reference Number located at your order form to to check the status of your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We are using iPay88 and PayPal Express online gateway. We accept payments via credit / debit card and online bank transfer.
WHAT IS IPAY88?
iPay88 is an Internet Payment Switching Gateway through credit cards, Internet Banking (or E-Debit) and Electronic Wallet (E-Wallet), developed by The Mobile88 Group of Companies. iPay88 helps in completing a sales transaction via Internet channel securely. iPay88 also affiliates with banks such as Maybank2u, CIMB Clicks, Alliance Bank, AmBank, Hong Leong Bank and RHB.
DO YOU ACCEPT CASH?
Unfortunately, we do not accept cash by mail due to security reasons.
MY CREDIT CARD DETAILS WERE NOT ACCEPTED. WHAT'S WRONG?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact us at
MY COMPUTER FROZE WHILE PROCESSING PAYMENT. HOW WILL I KNOW IF MY PAYMENT WENT THROUGH SUCCESSFULLY?
All successful transactions will receive a confirmation email that contains an Order Reference Number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact us at .
IS IT SAFE TO USE MY CREDIT CARD OR PROVIDE MY PERSONAL DETAILS OR BANK ACCOUNT NUMBER ON YOUR SITE?
Yes! We do not store any credit card information on our website because we understand that the safety of your personal information is extremely important. On top of that, we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.